Terms and conditions

Prices

• All prices are in Canadian dollars ($CAN)
• All applicable taxes will be charged in addition to the price.
• Conseils Santé Naturellement reserves the right to modify product prices at anytime without prior notice.

Discounts*

• Orders between $150 and $250: 5%
• Orders between $251 and $350: 10%
• Orders of $351 and more: 15%
*Exceptions:
Blue Pearl Incense the above discounts apply only on the Incense Classic Champa 100g format. For all other formats, there is a 5% discount on orders of $150 or more.
Mount Capra the above discount applies to all formats except for 10lbs format. For the 10lbs format, the discount is 10% for 2 units and 15% for 3 units or more
Vachon Laboratories products: 5% discount on orders of $150 and more

Shipping

• Free shipping for orders of $75 or more (before taxes):
• Actual shipping charges will be added to orders that do not meet the above requirements for free shipping
• You may order from all brands available at Conseils Santé Naturellement to reach the above requirements for free shipping.
• Shipping surcharges for remote areas:
- Heavy/Bulky orders may be subject to additional shipping fees specially if you are located in a remote area. We will contact you prior to shipping if your order does not qualify for regular shipping conditions.

Method of payments

• Orders are to be pre-paid by credit card, either by Visa or Mastercard.

Damaged Goods / Discrepancies

• You must verify all products in your order upon reception for damages or discrepancies. If you have any issue with your order, please call us at 450 224 9966 or at 1 877 321 2322 within 24 hours of reception of goods (or the next business day). For damages, you must keep the box and packing material, our customer service will advise you on what to do.

Return Policy

• If you wish to return products, you must call us at 450 224 9966 or at 1 877 321 2322 for a pre-return authorization. Please note that there may be limitations on your right to return or get a refund on products.
- 60 days from the date of purchase. No returns will be accepted.
- A fee of 15% is required for product returns previously authorized